Refund and Exchanges
Introduction
Thank you for shopping at Swiss Victory. We take pride in providing you with high-quality products and exceptional service. Please read our Refund and Exchange Policy carefully before making a purchase.
Refund Policy:
1. Eligibility for Refund:
- You may request a refund for a product within 7 days from the date of delivery.
- To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as received.
- Refunds are only applicable to the product’s purchase price. Shipping and handling charges are non-refundable.
2. Refund Process:
- To initiate a refund, please contact our customer service team at [Email Address] within the 7-day period. Provide your order details, including the order number and reason for the refund request.
- Our team will review your request and provide you with further instructions on returning the product.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within a reasonable timeframe.
Exchange Policy:
1. Exchange Not Available:
- Please note that we do not offer exchanges for products. If you wish to change a product, you will need to follow the refund process and place a new order for the desired product.
Contact Us:
If you have any questions or concerns about our Refund and Exchange Policy, please feel free to contact our customer service team at Franciscomontero2@gmail.com. We are here to assist you.
Changes to the Policy:
Swiss Victory reserves the right to update or modify this Refund and Exchange Policy at any time. Any changes will be effective upon posting to our website. It is your responsibility to review this policy periodically.
By making a purchase on our website, you acknowledge and agree to the terms outlined in this Refund and Exchange Policy.
Last updated: 12-08-2023
Thank you for choosing Swiss Victory for your shopping needs. Your satisfaction is our priority.